Questions, feedback, or DMCA requests
Ask about downloads, partnerships, or legal notices. Send a message and we typically reply within a day.
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Use the address that matches your request so we can route it faster.
General support
Usually < 4hDownload errors, carousel ZIPs, playback issues, and everyday product questions.
Legal & DMCA
PriorityFor copyright holders and agents who need a takedown or blocklist request.
Partnerships & API
BusinessBatch access, higher rate limits, and custom integrations for teams.
Public resolves run on edge workers in a few regions:
For peer help and release notes, use the public hubs below.
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Common questions
Check these first. Your issue may already be covered.
Why did my public URL fail to resolve?
Instagram often changes how public pages load, and sometimes shows a challenge wall to server IPs. Confirm the post is public (private accounts cannot be fetched). Geographic limits or age gates on the post can also block a resolve.
How do I submit a DMCA or blocklist request?
InstagramFetch does not host your media; files stream from Instagram's CDN. If you own the rights and want your public posts blocked from our resolver, email legal@instagramfetch.com with subject "Blocklist Request" and proof of ownership. We aim to handle those within 12 hours.
Can I ask about API access or custom limits?
Yes. Choose Business & API in the form, or email api@instagramfetch.com, if you need higher rate limits or a custom integration.